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There is no number to call. Customer Relations is not a call center. Usually, there's far too much research to be done on a particular claim to make a call center environment efficient. You can request a call in your submission, however it's never a guarantee.
- Is American Airlines the Worst Airline When It Comes To ... - Reddit
We need our government to impose more customer centric...
- Is American Airlines the Worst Airline When It Comes To ... - Reddit
The best service at American is the ConciergeKey help desk, but yes, customer relations takes a while to reply
I have been waiting a month to be refunded $560 from them. Still cannot get any response since they say they can’t help over the phone and I can only contact customer relations who only work via email. I have sent at least 30 emails and no response to this day.
Use this number (800) 222-2377; it's a five-minute wait at the longest. Just a little hidden gem I found. I know I'm not the only one that's been having issues getting into contact with anyone regarding flight changes/cancelations. I spent a total of….
I tried a different phone number and had some better luck. I wasn’t able to speak to representative yet since a lot of people are trying to call in, but I was able to schedule a call back. Try calling 800-222-2377.
Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.
We need our government to impose more customer centric regulations on the airlines. Your case is very specific and could happen with anyone. I'm not sure if it could have helped with you, but I've started mainly using the chat function in the app to talk to customer service.
