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The airlines hired the absolute bottom of the barrel virtual staffing companies from Asia for these chat services. They're relying entirely on ai and translators, in an effort to copy and paste the right passage from an faq handbook.
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IMO Capital One Venture X is the best bang for the buck right now. 2% rewards on all non travel purchases, travel insurance, you get most of the annual fee back in easy to redeem credits, you can still earn AA miles on AA travel booked through their portal, Pre-check credit, and lounge access through Priority Pass plus their own really nice ...
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