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Save time online. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip.
Contact us to change your details, learn how to renew your cover, cancel and more. Live chat, phone, easy online options.
Worldwide phone numbers. You may be charged a service fee for trips ticketed by our Reservations offices, airport ticket counters, or travel centers in certain countries or regions. Not all international calls to American Airlines are toll-free.
Contact Customer Relations with compliments, concerns and questions about your past travel. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form The information we’ll need:
contact us. Find help or contact options. We’ve got online solutions, account log in, live chat and more – so you can complete your task or get support. Report a breakdown Log in Chat to us. Emergencies. Report a breakdown, a bump or another problem, to get the help you need. All emergency options. Breakdown cover.
Refund Customer Service Hours: Monday - Friday 8:30 a.m. - 12:30 p.m. and 1:30 p.m. - 4:30 p.m. (Central Time) Fax: 800-892-3447 International Fax: 480-693-2759
Contact us to report a breakdown, tell us about an accident, for lost keys or wrong fuel help. Phone and easy online options.